CRM System Development with High Customization and Multi-Tenant Architecture
Our client is a leading enterprise specializing in innovative CRM solutions. They are committed to providing robust and customizable systems that enhance customer relationship management and ensure data security.
| Tech stack | ReactNative |
| Project Scope | Stage 4: Implementation & Coding |
| Development Timeline | 2024/12 - Present (Latest update: 2025/08) |
| Project size | 1MM |
Challenges and Solutions
1. Lack of Design Documentation
Solution: Created know-how documents and mapping guides for source code and screens to facilitate quicker investigation.
2. Complex and Disjointed Old Source Code
Solution: Conducted thorough investigation and confirmed development direction with timely QA support.
3. Complex Business Logic
Solution: Improved documentation clarity and created supplementary guides for easier understanding.
Features
The CRM system includes the following key functions.
| 1. Employee, Customer, Product, and Activity Management | Manages various entities such as employees, customers, products, business cards, and activities. |
| 2. Advanced Analytics and Timeline | Provides powerful analytical tools and timeline functionalities. |
| 3. Calendar Integration | Integrates calendar functionalities for efficient scheduling and management. |
| 4. Multi-Tenant Architecture | Operates on a multi-tenant model, ensuring separate databases for each tenant to maintain data independence and security. |
| 5. High Customization | ・Add new items to entities and establish relationships between items. ・Customize the interface, including display arrangement, date format, and color scheme. ・Add new entities as needed (e.g., a new category for management). |
| 6. Web and App Support | Supports both web and app versions, with all operations performed through API connections to the server. |
Achievements
Our client has praised the technical proficiency of our team. They highlighted our ability to navigate complex challenges and deliver high-quality solutions. The client appreciates our dedication and the improvements in communication and investigation processes, which have contributed to the project's success.